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400 lines
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<HEAD><TITLE>Undernet Channel Service: FAQ</TITLE></HEAD>
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<BODY bgcolor=#000000 text=#ffff00 link=#ff0000 vlink=#ff00ff>
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<FONT SIZE=4>
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<CENTER><H1>Channel Service Frequently Asked Questions</H1></CENTER>
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<HR>
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<H2>Introduction:</H2>
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This file answers some of the most frequently asked questions
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regarding the Undernet Channel Service and the X and W bots. If your
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question is not answered here, check the sources found in Section 5. If
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there is a question that you feel should be in here, send it to
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<A HREF="mail:signe@alias.undernet.org">Signe@alias.undernet.org</A>.<P>
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<HR>
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<H2>Section 1: General UCS/CSC questions</H2><UL>
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<LI>1.1 -- <A HREF="#11">What is the UCS/CSC?</A>
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<LI>1.2 -- <A HREF="#12">Who owns the UCS/CSC?</A>
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<LI>1.3 -- <A HREF="#13">Where is the CSC's office? What is the CSC's phone number?</A>
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<LI>1.4 -- <A HREF="#14">Who pays for the CSC? How does the CSC make a profit?</A>
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<LI>1.5 -- <A HREF="#15">How can I become a CSC helper/admin?</A>
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<LI>1.6 -- <A HREF="#16">How can I tell if someone really is a CSC helper/admin?</A>
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<LI>1.7 -- <A HREF="#17">Who are the admins?</A>
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</UL>
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<H2>Section 2: General X/W Questions</H2><UL>
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<LI>2.1 -- <A HREF="#21">What are X and W? What do X and W do?</A>
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<LI>2.2 -- <A HREF="#22">How does this differ from any other bot?</A>
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<LI>2.3 -- <A HREF="#23">How do X and W differ from each other?</A>
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<LI>2.4 -- <A HREF="#24">Why is X so slow sometimes? Why do W and X disappear sometimes?</A>
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<LI>2.5 -- <A HREF="#25">Why doesn't the CSC put X/W on a better system?</A>
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</UL>
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<H2>Section 3: Registration Information</H2><UL>
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<LI>3.1 -- <A HREF="#31">Why would I want to register my channel?</A>
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<LI>3.2 -- <A HREF="#32">What channels can get X/W onto it?</A>
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<LI>3.3 -- <A HREF="#33">How do I get X/W on to a channel?</A>
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<LI>3.4 -- <A HREF="#34">Why does the application require supporters?</A>
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<LI>3.5 -- <A HREF="#35">Can I have more than one manager?</A>
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<LI>3.6 -- <A HREF="#36">What is the registration process?</A>
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<LI>3.7 -- <A HREF="#37">Why does registration take so long?</A>
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<LI>3.8 -- <A HREF="#38">How can I check to see if my channel has been added?</A>
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<LI>3.9 -- <A HREF="#39">It's been more than a month since I sent in my application, and I haven't heard anything from CSC, what should I do?</A>
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<LI>3.10 -- <A HREF="#310">What if I have problems (such as a takeover) before my channel is added to X/W?</A>
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<LI>3.11 -- <A HREF="#311">My channel is added, what do I do now?</A>
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<LI>3.12 -- <A HREF="#312">Can I register more than one channel?</A>
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<LI>3.13 -- <A HREF="#313">What if I want to switch channel names?</A>
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</UL>
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<H2>Section 4: Complaints and Channel Problems</H2><UL>
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<LI>4.1 -- <A HREF="#41">How can I complain about X/W being on a channel?</A>
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<LI>4.2 -- <A HREF="#42">I don't like the content of a channel with X/W on it, what can I do?</A>
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<LI>4.3 -- <A HREF="#43">I was kicked/banned from a channel with X/W on it for no reason, who can I complain to?</A>
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<LI>4.4 -- <A HREF="#44">I tried to deop/kick X/W, but I got this message that says I can't do that. Why?</A>
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<LI>4.5 -- <A HREF="#45">I deopped/kicked X/W, why did people get on my case about doing that?</A>
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<LI>4.6 -- <A HREF="#46">Admins/Helpers say that I deopped/kicked X/W, but I didn't!</A>
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<LI>4.7 -- <A HREF="#47">A CSC helper/admin was very rude to me, what can I do?</A>
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</UL>
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<H2>Section 5: Getting More Help</H2><UL>
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<LI>5.1 -- <A HREF="#51">How can I get help for X/W on IRC?</A>
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<LI>5.2 -- <A HREF="#52">How can I get a copy of the manager's FAQ?</A>
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<LI>5.3 -- <A HREF="#53">How can I get a copy of the Op FAQ?</A>
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<LI>5.4 -- <A HREF="#54">Where are the CSC WWW pages?</A>
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<LI>5.5 -- <A HREF="#55">What if I have other questions?</A>
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</UL>
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<H2><A HREF="#60">Section 6: FAQ Credits</A></H2>
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<HR><HR>
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<CENTER><H2>SECTION 1: General UCS/CSC Questions</H2></CENTER>
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<A NAME="11"></A><H2>Question 1.1: What is the UCS/CSC?</H2>
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The Undernet Channel Service (UCS), aka the Channel Service
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Committee (CSC), is the Undernet committee responsible for the registration
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of channels and for handling problems with those channels. It is comprised
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of unpaid volunteers who want to help out.<P>
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<A NAME="12"></A><H2>Question 1.2: Who owns the UCS/CSC?</H2>
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The CSC is not owned by any one person. It is an organization
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chartered by the Undernet administrators, and run by the CSC administrators
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(see <A HREF="#17">1.7</A>). Currently David Low, aka Super, oversees the CSC.<P>
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<A NAME="13"></A><H2>Question 1.3: Where is the CSC's office? What is the CSC's phone number?</H2>
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The CSC does not have a physical office or phone number. Some
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helpers and admins can be found in channel #cservice on Undernet. All
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correspondances should be emailed to cservice@undernet.org<P>
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<A NAME="14"></A><H2>Question 1.4: Who pays for the CSC? How does the CSC make a profit?</H2>
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The CSC relies solely on the donation of time, disk space, and
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services by Undernet administrators. The CSC helpers and admins are not
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paid for their time. The disk space and computer time to run X/W are
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donated by the respective system administrators. The CSC does not charge
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for channel registrations, and therefore does not turn a profit.<P>
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<A NAME="15"></A><H2>Question 1.5: How can I become a CSC helper/admin?</H2>
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Generally, CSC helpers are people who hang around on #cservice and
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help out answering questions. Trusted helpers are those who have been
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around for a while, and are trusted by the admins. CSC admins are chosen by
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the current administrators, usually from the trusted helpers. If you want
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to help out, just join #cservice and start answering questions.<P>
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<A NAME="16"></A><H2>Question 1.6: How can I tell if someone really is a CSC helper/admin?</H2>
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Trusted helpers and admins can be verified through X/W with one of
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the following commands:
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/msg X verify nickname
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/msg W verify nickname
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Sometimes helpers may not be verifiable by this method. You should then ask
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#cservice if they are truly a helper. If you have the slightest doubt about
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someone's claim to be a helper or admin, do not hesitate to check it out. If
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you find that someone is impersonating a CSC admin, please report it to
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#cservice.<P>
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<A NAME="17"></A><H2>Question 1.7: Who are the admins?</H2>
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Currently, the list of CSC admins is as follows: Super, Seks, cowboy,
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meredith, Morrissey, Chaos, Teal, jini, Jase, Signe, and AnElf<P>
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<HR>
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<CENTER><H2>SECTION 2: General X/W Questions</H2></CENTER>
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<A NAME="21"></A><H2>Question 2.1: What are X and W? What do X and W do?</H2>
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X and W are the CSC bots, written by Seks. One of these is assigned
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to each registered channel. For each channel, these bots maintain a
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userlist, which specifies who has what access and who should be opped, and a
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banlist, which specifies who to ban from joining the channel (or from
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getting ops), and for how long. They are designed to keep a channel open 24
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hours a day, and prevent channel takeovers.<P>
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<A NAME="22"></A><H2>Question 2.2: How does this differ from any other bot?</H2>
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X and W are actually each servers, not just bots. They are allowed
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to work this way because they are run by the Undernet administration. This
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allows them to do several special functions, such as regaining ops if ops
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are lost. Also, each bot is on a large number of channels. By having one
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bot for many channels, this reduces the load on the Undernet network that
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would be caused by having one separate bot on each channel.<P>
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<A NAME="23"></A><H2>Question 2.3: How do X and W differ from each other?</H2>
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There is no difference between X and W as far as the commands and
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services availible is concerned. The only differences are that X and W each
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run on separate computer systems and networks, and each one handles a
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different list of channels. The bots are assigned to registered channels at
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random.<P>
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<A NAME="24"></A><H2>Question 2.4: Why are X/W slow sometimes? Why do X/W disappear sometimes?</H2>
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Just like any other bot or user on Undernet, X and W are subject to
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lag and netsplits caused by bad connections between Undernet servers. This
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can cause X and W to slow down drastically (sometimes up to 5 minutes lag),
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and even disappear. If this happens, please be patient. Be assured that
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Undernet and CSC admins are working to get them back to normal as quickly as
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possible in the event of a problem.<P>
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<A NAME="25"></A><H2>Question 2.5: Why doesn't the CSC put X/W on a better system?</H2>
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X and W each require a lot of disk space and computer resources.
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And on top of this, they need to be run on a machine that is an Undernet
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server. Currently, the system administrators of irc.ucdavis.edu
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(davis.ca.us.undernet.org) and irc.wildstar.net (okc.ok.us.undernet.org)
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are donating the neccessary resources. While it is possible to move X and
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W, it is not feasible, as there is not another system to move one of them to
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right now, and moving them involves a lot of time and work.<P>
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<HR>
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<CENTER><H2>SECTION 3: Registration Information</H2></CENTER>
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<A NAME="31"></A><H2>Question 3.1: Why would I want to register my channel?</H2>
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Registration not only provides you with the ability to keep your
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channel open 24 hours a day, it also gives the channel stability. In the
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case of a channel takeover, the manager always has ultimate control to
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regain the channel. Also, it provides you with a way to have users
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auto-op'd, and a more permanent banlist.<P>
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<A NAME="32"></A><H2>Question 3.2: What channels can get X/W onto it?</H2>
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Almost any Undernet channel can be registered. The only types of
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channels that are currently excluded are warez-type channels, and channels
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dealing with child pornography, although the CSC admins do reserve the right
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to reject any channel registration for any reason that they deem valid. Do
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not try to change the name of one of these types of channels, or try and
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conceal the channel activity, as CSC has many ways of finding out the true
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uses of a channel.<P>
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<A NAME="33"></A><H2>Question 3.3: How do I get X/W on to a channel?</H2>
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To get X/W onto your channel, the channel must be registered. In
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order to do this, you must first have some consensus on the channel as to
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who will be the channel manager. Then you must have 10 supporters.
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Supporters are people who frequent your channel (not neccessarily ops), and
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want you to register it. Once you have these two things, you need to fill
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out the registration form, which you can get <A
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HREF="/files/X_registration_form.txt">on WWW</A> or on IRC by doing:
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"/msg Helpbot get XForm" Once you have filled out the application, email it
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to cservice@undernet.org
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<A NAME="34"></A><H2>Question 3.4: Why does the application require supporters?</H2>
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Supporters are required because the CSC only registers established,
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well used channels. By requiring supporters, CSC can know that there are at
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least 10 people who use this channel. It also prevents users with malicious
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intents from taking over a channel by registering it out from under the true
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users of the channel.<P>
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<A NAME="35"></A><H2>Question 3.5: Can I have more than one manager?</H2>
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The CSC frowns greatly on multiple channel managers. This is
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because in the case of a dispute between channel managers, there is no way
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for CSC to mediate. Multiple managers are only allowed in extreme
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circumstances, and to have more than one manager you must petition
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cservice@undernet.org with the reasons.<P>
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<A NAME="36"></A><H2>Question 3.6: What is the registration process?</H2>
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After your registration form is received by the CSC, it is grouped
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together with all the applications that come in withing the same 1 or 2 week
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span as it. These are compiled into a pre-registration list which is then
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posted to the cservice mailing list, and the alt.irc.undernet newsgroup.
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This is the posting period, and it lasts for 1 week. During this time CSC
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watches for any objections to the registration. If there are some, they are
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evaluated by CSC, and if deemed valid, the registration is rejected. If
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there are no objections, your channel goes into a list of channels waited to
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be added to X/W. At this point you are emailed saying that your
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registration has been accepted, and you are also sent a copy of the
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manager's FAQ. Within 1 to 1 1/2 weeks after you receive your acceptance
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letter, you channel will be added to X/W, and you may begin configuring
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whichever one you are assigned.<P>
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<A NAME="37"></A><H2>Question 3.7: Why does registration take so long?</H2>
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Every week, there are many registrations to be processed. Some
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weeks there are over 250 applications. Each of these applications must be
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checked for completeness, checked to see if it is already registered, and
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then compiled into the pre-registration list. Then the posting period must
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pass, objections must be evaluated, and a final registration list compiled.
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All of this work is done by one CSC admin, who is a volunteer who has other
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things to do, such as work or school. After this final list is compiled, it
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must be reviewed by the admins, and then they must make time to add all the
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channels, which is a time consuming task. This is why the registration
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process takes so long.<P>
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<A NAME="38"></A><H2>Question 3.8: How can I check to see if my channel has been added?</H2>
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You can check to see if your channel has been added to X or W by
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typing the following commands to check both bots:<UL>
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<LI>/msg X chaninfo #yourchannel
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<LI>/msg W chaninfo #yourchannel</UL><P>
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<A NAME="39"></A><H2>Question 3.9: It's been more than a month since I sent in my application, and I haven't heard anything from CSC, what should I do?</H2>
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If you do not hear anything from CSC, one of several things may have
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happened:<UL>
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<LI>1) Your application may never have arrived, or may have been lost
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<LI>2) There could be some backups on registrations causing them to take longer than a month
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<LI>3) Your channel could have been rejected and you missed the email telling you this.</UL>
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So if a month has passed, and you have not heard anything, your best bet is
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to resend your application, and put a note at the top stating that the
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application was submitted over a month ago, and you have not heard anything
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back from CSC, so could someone kindly tell you what the status of your
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application is.<P>
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<A NAME="310"></A><H2>Question 3.10: What if I have problems (such as a takeover) before my channel is added to X/W?</H2>
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Because your channel is not technically a registered channel until
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it is actually added to X or W, there is nothing that CSC or #cservice can
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do to help you with channel problems at this point. You need to talk to an
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IRCOp, which you can find on #wasteland, and ask them if they will help you
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out.<P>
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<A NAME="311"></A><H2>Question 3.11: My channel is added, what do I do now?</H2>
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Congratulations, you are now a channel manager. The channel
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manager's FAQ, which you will have received by email before now, will tell
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you how to set up the channel and userlist. Please read the manager's FAQ
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thoroughly.<P>
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<A NAME="312"></A><H2>Question 3.12: Can I register more than one channel?</H2>
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Each user is allowed to register one channel. They may, in addition
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to this channel, register a help channel that provides assistance to users
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for things such as: Software products, Internet services, Internet Service
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Providers. If you are unsure if you channel falls under this category,
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email cservice@undernet.org and ask. ("Each user" is defined as a person,
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not as an email address. If you have multiple email addresses, you may not
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register multiple channels. One channel, and optionally one help channel,
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per person)
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<A NAME="313"></A><H2>Question 3.13: What if I want to switch channel names?</H2>
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Since the registration is for the channel, there is no provision for
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changing channel names. If you wish to do this, you must fill out a new
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application for the new channel and submit it, following the normal
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registration process. At the top of your application, write a note saying
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that your are the channel manager of #youroldchannel and would like to have
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it purged from the registered channels list in order to register a different
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channel.<P>
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<HR>
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<CENTER><H2>SECTION 4: Complaints and Channel Problems</H2></CENTER>
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<A NAME="41"></A><H2>Question 4.1: How can I complain about X/W being on a channel?</H2>
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If you think you have a valid reason why X/W should not be on a
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registered channel (see <A HREF="42">4.2</A>), such as the manager is never
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around, or it is a warez or child pornography channel, you can email your
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complaint to <A HREF="mail:cservice@undernet.org">cservice@undernet.org</A>.
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If there is a lot of support for your complaint, please include the email
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addresses and nicks of those who support you in your letter (do NOT have
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everyone send a separate letter). The CSC admins will evaluate your
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complaint, and if it is valid, action will be taken.<P>
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<A NAME="42"></A><H2>Question 4.2: I don't like the content of a channel with X/W on it, what can I do?</H2>
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Because CSC does not consider content during the registration
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process, excepting warez and child porn channels, there is nothing you can
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do about this. The CSC specifically disclaims responsibility for the
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content of a channel, and the way the manager chooses to run the channel, as
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it would be an overwhelming task for CSC to police every registered
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channel.<P>
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<A NAME="43"></A><H2>Question 4.3: I was kicked/banned from a channel with X/W on it for no reason, who can I complain to?</H2>
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As stated in 4.2 above, the CSC has no reponsibility for, nor say
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over how a manager, and those he gives operator status to, choose to run the
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channel. A channel operator can kick and/or ban someone for any reason they
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choose, or no reason at all. Therefore there is noone taht you can complain
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to about this except the people who run that specific channel (the
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manager).<P>
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<A NAME="44"></A><H2>Question 4.4: I tried to deop/kick X/W, but I got this message that says I can't do that. Why?</H2>
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Because X and W are Undernet services that exist to provide
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stability to registered channels, the Undernet and CSC admins have chosen to
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modify the Undernet servers to make it so that X and W cannot be kicked or
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deopped. By doing this, the stability of registered channels is greatly
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increased, and the load on the Undernet IRC network is decreased. This
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modification is in effect on some, but not all, Undernet servers at this
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point in time.<P>
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<A NAME="45"></A><H2>Question 4.5: I deopped/kicked X/W, why did people get on my case about doing that?</H2>
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As stated in 4.4 above, X and W exist to provide channel stability.
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When they are deopped or kicked, their ability to maintain the channel is
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disrupted, in addition to the fact that this places an extra load on the
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Undernet network. For this reason, these actions are responded to by CSC
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admins and/or helpers so that it will not happen again. If X/W is
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repeatedly deopped and kicked on a channel, that channel can be removed from
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the registered channels list, and X/W removed from the channel.<P>
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<A NAME="46"></A><H2>Question 4.6: Admins/Helpers say that I deopped/kicked X/W, but I didn't!</H2>
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If a CSC admin or helper comes onto a channel and says that you
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kicked or deopped X/W, they are going to be right 99% of the time. It is
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possible that you are running scripts or remotes that have deopped or kicked
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X/W without your knowledge. If this is the case, explain to the admin or
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helper that you did not deop/kick X/W consciously, and they will probably be
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able to help you fix your script or remote so that it does not happen
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again.<P>
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<A NAME="47"></A><H2>Question 4.7: A CSC helper/admin was very rude to me, what can I do?</H2>
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If you think an admin or helper was unnecessarily rude or abusive
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towards you, please make sure you have a log of the incident. Email this
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log, and a note explaining the situation, to cservice@undernet.org. The
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admins will read and evaluate the situation, and respond accordingly.<P>
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<HR>
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<CENTER><H2>SECTION 5: Getting More Help</H2></CENTER>
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<A NAME="51"></A><H2>Question 5.1: How can I get help for X/W on IRC?</H2>
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The CSC maintains a help channel on Undernet called #cservice.
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There are helpers and/or admins on this channel almost all the time.
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However, please make sure you have checked this FAQ, and the Op FAQ before
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asking a question there. If there is noone there to answer your question,
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you can email it to <A
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HREF="mail:cservice@undernet.org">cservice@undernet.org</A>.<P>
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<A NAME="52"></A><H2>Question 5.2: How can I get a copy of the manager's FAQ?</H2>
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The manager's FAQ is availible several ways:<UL>
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<LI>1) On IRC: The Manager's FAQ is availible via DCC from Helpbot. Just
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type: "/msg Helpbot get Xfaq.manager"
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<LI>2) On WWW: The Manager's FAQ is availible <A
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HREF="/files/cmfaq.html">here</A>
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<LI>3) By FTP: The Manager's FAQ is availible on the Undernet FTP server at
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<A HREF="ftp://ftp.undernet.org/pub/irc/docs/cservice/Xfaq.managers">
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ftp.undernet.org</A>, or its mirror at
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<A HREF="ftp://ftp2.undernet.org/pub/irc/docs/cservice/Xfaq.managers">
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ftp2.undernet.org</A>.</UL>
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<A NAME="53"></A><H2>Question 5.3: How can I get a copy of the Op FAQ?</H2>
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The Op FAQ is availible several ways:<UL>
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<LI>1) On IRC: The Op FAQ is availible via DCC from Helpbot. Just type:
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"/msg Helpbot get Xfaq.op"
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<LI>2) On WWW: The Op FAQ is availible <A HREF="files/opfaq.html">here</A>
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<LI>3) By FTP: The Op FAQ is availible on the Undernet FTP server at
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<A HREF="ftp://ftp.undernet.org/pub/irc/docs/cservice/Xfaq.op">
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ftp.undernet.org</A>, or its mirror at
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<A HREF="ftp://ftp2.undernet.org/pub/irc/docs/cservice/Xfaq.op">
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ftp2.undernet.org</A>.</UL>
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<A NAME="54"></A><H2>Question 5.4: Where are the CSC WWW pages?</H2>
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CSC maintains 2 WWW pages, one for X, and one for W. On these
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pages, besides getting information about CSC and X/W, you can access channel
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userlists, banlists, chaninfo, and perform a whois search on Undernet.
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These pages are located at:<UL>
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<LI>X -- <A HREF="http://irc.ucdavis.edu:7357">http://irc.ucdavis.edu:7357</A>
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<LI>W -- <A HREF="http://irc.wildstar.net:7357">http://irc.wildstar.net:7357</A></UL>
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<A NAME="55"></A><H2>Question 5.5: What if I have other questions?</H2>
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If none of these methods work, and you still have questions, feel
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free to email them to <A HREF="mail:cservice@undernet.org">cservice@undernet.org</A><P>
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<HR>
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<A NAME="60"></A><CENTER><H2>SECTION 6: FAQ Credits</H2></CENTER>
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This FAQ was composed by Todd Palino (Signe). Some of the questions were
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gathered from the original Xfaq.general.<P>
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All comments, quips, quotes, and additions should be sent to
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<A HREF="mail:signe@alias.undernet.org">Signe@alias.undernet.org</A>
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<HR>
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